Support

Technical Support

GALA’S CUSTOMERS ARE OUR TOP PRIORITY

Gala has earned its reputation for providing prompt, dependable service – before, during, and after the sale. Our Technical Service Staff are long-term, experienced people who take pride in providing excellent service. Our technicians have up to 16 years process, mechanical and electrical experience.

The mobile phone number of every technician is published on our website so they are available 24 hours a day. After business hours, your service calls will be forwarded to the technician on call.

Every customer call is handled with Priority. In the event an issue cannot be resolved by phone, the customer then has the option to request on-site technical assistance.

Preventative Maintenance (PM) Program – An experienced technician will visit your facility to review your processes, inspect the Gala equipment and make suggestions to maximize the efficiency of the Gala lines. In the long run, this increases efficiency and helps increase profits. For more details, contact Gala’s Technical Assistance Department.

Operator Training – Customers are able to order classroom and hands-on training of operators for our Pelletizing Systems and Centrifugal Dryers. This is available at the customer’s facility or at Gala’s Technical Center. Contact any of our Technical Assistance Staff for more details.

Pelletizing Training Course (PTC) – Periodically Gala will host a comprehensive Pelletizing Training Course with classroom and hands-on training sessions at our Technical Centers. Contact John Roberts if you are interested in participating in one of these seminars.